Academic Counsellor, Borivali

Key Responsibilities: 1. Student Acquisition (New Enrollments): ●       Inbound and Outbound Calling: Reach out to prospective leads and handle incoming queries from students. ●       Consultative Sales Approach: Understand the academic and career goals of prospective students and recommend suitable SSEI courses.●       Academic Counseling: Provide accurate information about course content, certification benefits, and career pathways. ●       Follow-ups: Systematically follow up with leads to drive course enrollments and assist students in completing the admission process. ●      CRM Management: Maintain detailed and accurate records of all student interactions, statuses, and next actions in Google Sheets and CRM.2. Student Engagement (Existing Student Support): ●       Relationship Management: Act as a trusted point of contact for existing students, addressing their queries and providing support throughout their learning journey. ●       Issue Resolution: Handle concerns related to classes, schedules, materials, and any academic challenges, escalating where necessary to ensure quick resolution.●       Retention&Upselling: Identify students who can benefit from additional SSEI courses and assist them in enrolling for advanced learning opportunities.●       Feedback Collection: Regularly gather feedback from students about their experience to help improve SSEI's offerings and services. 3. General Responsibilities:●       Quality Adherence: Follow communication protocols, call scripts, and maintain a high standard of professionalism and empathy in all interactions. ●       Reporting: Provide daily updates to the Business Manager regarding new acquisitions, engagement activities, feedback received, and unresolved issues.●       Continuous Improvement: Participate actively in training sessions, skill development programs, and quality enhancement initiatives organized by the QA Manager. Requirements: ●      Proficiency in Hindi and English (spoken) is a must. ●      Basic knowledge of tele-calling tools (e.g., Exotel), CRM systems, and Google Sheets.●      Strong listening, communication, and persuasion skills. ●      A student-first attitude: 'If you're satisfied, tell others. If not, tell us.' ●      Ability to multitask, prioritize, and manage time effectively. ●      Positive attitude, adaptability, and a willingness to learn and grow.