Customer Support Agent, Borivali

Role Overview We are seeking customer-focused and articulate individuals for a Voice Process role. This position involves handling customer interactions, resolving queries, and delivering a seamless service experience. It's an excellent opportunity for candidates looking to build or grow their career in the BPO industry.Eligibility Criteria Graduate freshers are welcome HSC candidates must have a minimum of 6 months of experience Strong verbal communication skills in English Customer-centric mindset with good problem-solving abilities Compensation&Benefits Freshers:₹24,000 (In-hand) Experienced Candidates: Up to ₹35,000 (In-hand) + Incentives Rotational shifts and weekly offs Key Responsibilities Handle inbound and outbound customer calls in a professional and courteous manner Understand customer concerns, provide accurate information, and resolve queries efficientlyMaintain high standards of quality, productivity, and compliance during interactions Accurately update customer details and interaction records in the system Ensure a positive customer experience by delivering timely and effective solutions Key Skills&Attributes Excellent communication and active listening skills Ability to work in a fast-paced, target-driven environment Strong interpersonal skills and a positive attitude Willingness to learn and adapt