Inside Sales Lead Generation, Borivali

We're Hiring | Executive– Inside Sales (Assisted Buying) Location: Mumbai Department: Assisted Buying Experience: 1–5 Years Employment Type: Full-Time Work Mode: On-site (6 Days Working) About the Role We are looking for dynamic and persuasive Inside Sales Executives to join our Assisted Buying team. This roleis critical in converting high-intent leads—customers who have shown interest but haven't completed their purchase journey.You'll engage with customers via calls, chat, WhatsApp, and website enquiries, guiding them from interest to conversion and ensuring a seamless buying experience. Key Responsibilities Re-engage customers who: Added items to cart but didn't complete the purchase Browsed products without transactingRegistered on the platform without making a purchase Received cashback or promotional credits Reached out via call, chat, WhatsApp, or website enquiries Make timely and persuasive outbound calls to revive warm leads Handle inbound enquiries and assist customers through their buying journey Understand customer needs and recommend suitable productsRoute interested customers to the nearest store, if required Collaborate with Marketing&CRM teams to optimize lead conversion Maintain accurate interaction records in CRM systems Achieve and exceed sales and conversion targets Share customer insights to improve the overall buying journey Key Performance Indicators (KPIs) Lead Conversion Rate Daily/Weekly Call Volume Revenue Generated per ExecutiveRequired Skills&Qualifications Graduate in any discipline 1–3 years of experience in Inside Sales / Tele Sales / Customer Engagement (eCommerce or Retail experience preferred) Strong verbal communication skills in English®ional languages Proven ability to handle objections and close sales Comfortable using CRM tools&digital communication platforms Target-driven mindset with a passion for customer interaction Why Join Us Work with high-intent leads Fast-paced, performance-driven environment Opportunity to grow within sales&customer engagement roles