Customer Service Agent Chandigarh
-
Chandigarh, India -
Posted: less than a week ago
-
Save -
Share
We are looking for a energetic and empathetic Customer Service Advisor to join our growing international team. In this role, you will be the primary point of contact for our global customers, ensuring they receive world-class support while navigating their inquiries with professionalism and a "customer-first" mindset.
Key Responsibilities
Customer Support: Handle inbound queries via calls, emails, or live chat regarding product information, troubleshooting, and account management.
Problem Solving: Efficiently resolve customer complaints and technical issues to maintain high satisfaction scores (CSAT).
Data Management: Accurately document all customer interactions in the CRM system.
Escalation: Identify and escalate priority issues that require specialized technical support.
Quality Compliance: Adhere to company standards and communication protocols to ensure service consistency.
Work Schedule & Shifts
This role is specifically designed for our Night Shift operations to support our international client base.
Working Days: 5 Days a week (Fixed/Rotational).
Off Days: 2 Days (Rotational/Split "Silver" off).
Shift Timing: Rotational Night Shifts (typically starting between 7:00 PM and 9:00 PM).
Flexibility: Candidates must be comfortable with shift rotations every few weeks.
Compensation & Benefits
Monthly Salary: ₹18,000 – ₹23,000 In-Hand (depending on experience and interview performance).
Allowances: Night shift allowance and performance-based incentives (over and above the base salary).
Growth: Structured career path with opportunities to move into Team Lead or Quality Analyst roles.
Candidate Profile
Education: Graduate or Undergraduate (High School Diploma + Experience).
Communication: Excellent verbal and written English skills are mandatory.
Tech Savvy: Basic knowledge of MS Office and ability to learn new software quickly.
Resilience: Ability to stay calm and professional during high-pressure situations or while handling difficult customers.
Experience: 0–2 years (Freshers with great communication are welcome).
Job Types: Full time, Permanent, Fresher
Pay: ₹18,000.00
- ₹23,000.00 per month
Advantages: Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Work Location: In person Apply on Kit Job: kitjob.in/job/4mzkma
-
Company nameFITB -
Job positionCustomer Service Agent Chandigarh
-
Flag -
Block ad
Customer Service Agent Chandigarh has been posted in the Chandigarh BPO & KPO category on Locanto.
If you’re still wanting to browse, there is so much to explore in the BPO & KPO category! Take a look at the ads Customer Support – Voice Process, mohali, Become a Times BPO Partner – Launch Your Own Outsourcing Center, Chandigarh and Trusted BPO Company in Mohali - SkyOS BPO Private Limited in Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar to discover more of what you’re looking for. In total, we have 7 ads in BPO & KPO in Chandigarh on Locanto classifieds.
You can find the BPO & KPO category under Jobs. Want something else? Check out the related categories Marketing, Advertising & PR, Part Time Jobs & Side Jobs and Retail, Food & Wholesale Chandigarh.
Interested in more? Widen your search to view ads in nearby areas of Chandigarh. This includes BPO & KPO in Mani Mājra, Panchkula and Mohali. There are more ads within a 15 km radius for this category. If you want to view those ads, click here.
