Process Leader Operations Chandigarh

We are looking for an experienced and result-driven Process Manager to lead and manage operations for our International BPO process. The ideal candidate should possess strong leadership, team management, client handling, and operational management skills with a proven track record in the International BPO industry only.

Key Responsibilities Manage end-to-end operations of the international BPO process. Lead, mentor, and motivate Team Leaders and agents to achieve performance targets. Monitor daily operational performance, KPIs, SLAs, and productivity metrics. Ensure high levels of customer satisfaction and quality service delivery. Handle client communication, reporting, and escalation management. Drive process improvements and implement strategies to enhance operational efficiency. Conduct regular performance reviews, training, and coaching sessions. Ensure adherence to company policies, compliance standards, and process guidelines. Analyze MIS reports and prepare operational dashboards for management review. Manage workforce planning, attrition control, and employee engagement activities.

Required Skills & Qualifications:

Minimum 5 years of experience in the International BPO industry is mandatory. Prior experience as a Process Manager / Operations Manager in an International Voice or Non-Voice process. Solid leadership and people management skills. Excellent communication and client management abilities. Good knowledge of KPIs, SLAs, Quality, and Operations Management. Strong analytical and problem-solving skills. Proficiency in MS Excel, reporting, and operational tools. Ability to work in rotational shifts if required.

Educational Qualification:

Graduate in any discipline (MBA preferred).

Preferred Candidate Profile:

Experience handling international clients/processes. Robust decision-making and conflict-resolution abilities. Ability to work in a fast-paced target-driven setting.

Salary: Best in the industry (Based on experience and interview performance).

How to Apply

Interested candidates can share their updated resume at: [Email Address / Contact Details]

Pay: ₹70,000.00
- ₹150,000.00 per month

Benefits Commuter assistance Health insurance Life insurance Paid time off Provident Fund

Work Location: In person Apply on Kit Job: kitjob.in/job/4n3998