Job Opening For Non-Voice Process – Email & Chat Support, Chennai

Job Opening: For Non-Voice Process – Email & Chat Support

Job Description:

We are looking for enthusiastic and detail-oriented individuals to join our Non-Voice Customer Support team specializing in Email and Chat communication. The ideal candidate should have strong written communication skills and a customer-centric approach.

Location: Chennai

Experience: 0 to 3 Years

Salary: Best in Industry (Based on experience and interview performance)

Qualifications:

Any Graduate (BA, BSc, BCom, BBA, BCA, B.Tech, etc.)

Undergraduates with good communication skills can also apply

Skills Required:

Excellent written English communication skills

Typing speed of at least 30 WPM with high accuracy

Basic knowledge of email/chat platforms

Customer service mindset and ability to resolve issues efficiently

Ability to work in rotational shifts (if required)

Basic computer literacy (MS Office, Internet, etc.)

Shift:

Rotational shifts (Day/Night), 5 days working

Week off on rotation

Key Responsibilities:

Respond to customer queries via email and chat in a timely and professional manner

Resolve customer issues efficiently with a focus on first-contact resolution

Maintain detailed logs of customer interactions

Collaborate with internal teams to ensure prompt solutions

Regards,

Sofia HR,

8220184451