Spot Offer For Tele Callers, Chennai

Contact customers via telephone to discuss overdue accounts and arrange payment plans.
Negotiate payment arrangements with customers, ensuring adherence to company policies.
Maintain accurate records of all collection activities and customer interactions.
Resolve customer inquiries and disputes related to outstanding balances.
Identify and escalate complex cases to the appropriate department.
Meet or exceed monthly collection targets and performance metrics.
Adhere to all relevant laws and regulations regarding debt collection practices.
Maintain a professional and empathetic approach while interacting with customers.
Collaborate with team members to share best practices and improve collection strategies.
Continuously update knowledge of collection procedures and industry trends.