Ticketing Officer, Ernakulam

Visa Roots is a trusted leader in the travel and immigration services industry, headquartered in Cochin. We specialize in delivering efficient and reliable visa and immigration solutions for individuals, families, and corporate clients. In addition to our core services, we also offer comprehensive ticketing services, ensuring a seamless travel experience from documentation to departure. Our expert team is committed to providing a smooth and hassle-free process at every step, making international travel and relocation easier than ever.Key Responsibilities: - Process ticket sales and reservations across in-person, phone, and online platforms with accuracy - Handle inquiries, special requests, changes, and complaints with professionalism - Issue, modify, and cancel tickets in compliance with company policies and industry standards- Manage secure payment processing and daily reconciliation of sales transactions - Monitor ticket inventory and report discrepancies or system issues promptly - Coordinate with internal teams and external partners to ensure smooth operations - Maintain records and assist with reporting and administrative dutiesQualifications: - Bachelor's degree or diploma - Min. 2 years in travel agency ticketing - Proficient in ticketing&reservation platforms Attributes: - Strong communication&interpersonal skills - Detail-oriented under high transaction volumes - Excellent problem-solving, customer-first attitude - Open to rotational shifts What We Offer: - Positive work environment - Competitive salary - Private medical insurance - Flexible Work schedules - Flexible Holidays&Sick Leave - Opportunities for professional development - Company Sponsored events - Team building activities - Company Lunch&Free Snacks - Career advancement options - Staff Accommodation