Zendesk administrator, Ernakulam

Hi All, We are hiring for Zendesk Administrator role, immediate joiner will be preferred. Work Mode: Remote Work Location: Remote Important Note: You should visit office if required though the mode is Remote. US Shift.. 5 days a week. Shift End timing is 3:00 AM Work Location: RemotePlease find below mentioned Job description. Work closely with business stakeholders to scope the requirements for development, design, and implement solutions for Customer Support operations leveraging Zendesk Define the current state and uncover gaps in Customer Support best practices Guide discovery workshops, which includes the facilitation of large audiences, solution presentations, and prototype demonstrationsWork collaboratively with team members to design a solution that will meet the business requirements and fulfill user stories Perform analysis, administration, documentation, troubleshooting, testing for ongoing sprints and projects Guide and assist the team with QA, UAT, and system integration testing for existing and new processes for Customer support domainMinimum requirements for the role: 2+ years of Zendesk experience with extensive knowledge of customer support tools and applications 3+ years working on implementations of Zendesk customer support SaaS applications 2+ years of designing, configuring and developing on the Zendesk customer support SaaS platformAbility to translate business requirements into technical deliverables Strong experience and understanding of Zendesk and out of the box features and capabilities Self-starter, self-motivated, able to work independently, prioritize effectively, and perform multiple tasks under minimal supervisionExperience in agile development methodology Effectively communicate vision, strategy, and statuses of projects to leadership and internal stakeholders Excellent communication skills and proven success in a dynamic and collaborative environment Strong problem solving skills Bachelor's degree in Computer Science or equivalentAn ideal candidate also has: Highly organized, detail-oriented, and able to work independently. Certifications: Zendesk Support Administrator Expert Certification, Scrum certification Thanks&Regards, Sohail Khan Talent Acquisition | Teleperformance M +91 8800933907I