Senior CX Researcher, Ernakulam

Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 28 years. We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world. Today our team has more than 5 000 top level experts, all of them regular people with their own talents and hobbies.Together we protect the world from cyber threats. Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving! We are looking for a Senior CX Researcher who will help us better understand how users think, feel, and make decisions when interacting with our products and experiences. You will design and run remote research and experiments, analyse insights, and turn findings into recommendations that improve customer experiences, support marketing strategies, and guide product development.We’re hiring a remote candidate based in either of these locations: New Delhi, Mumbai, or Bangalore. Main responsibilities: Designing, executing and analysing choice and UX experiments which reveal decision making processes, strategies and preferences of users, as well as users’ perceptionsImplementing user behaviour models/theory to understand problems, find opportunities, discover solutions, and deliver actionable business insights Working in partnership with cross-functional teams to aid decision making based on user and consumer insights in different streams (design, optimisation, marketing etc.)Writing compelling and actionable reports which tell what matters in experimental data Managing our experimental tools including data analysis processes, and output formats Guiding and training other researchers in the use of experimental methods and tools Supporting our attitudinal/behavioural user research activities when needed, by providing additional capacity and language skillsSupporting the team’s educational efforts for the wider business Requirements: Education: Degree(s) in social sciences, such as economics, marketing or sociology Completion of courses with topics relevant for the role, such on human perception, behavioral economics, or consumer behavior theoryWork experience: 3+ years of work experience in industry or academia with some exposure to validating/testing research, e.g. of new product concepts, web design prototypes, price points, adverts, or menu designs Knowledge, skills and abilities: Essentials Advanced ability to design unmoderated/survey-based research instrumentsAt least a medium level of statistics and robust knowledge of a stats engine, such as SPSS, DisplayR or JMP Basic understanding of digital marketing assets from a range of channels (media, web, video, social, etc.) Skills to communicate insights and learnings in compelling reports and presentationsFluency in English Nice to have Basic understanding of UX design techniques and methods Working knowledge of neuro-marketing-grade research techniques, e.g.: Eye tracking, preference testing, implicit association testing, facial coding, pupil dilution, skin resistance, and EEG We value transparency and efficiency, and aim to make the hiring process clear and respectful of candidates’ time. The process typically takes 3–4 weeks and includes:CV review HR call with a Headquarters recruiter Hiring team interview with practical session Final interview (if required) Reference check and offer letter