Customer Relations Officer - Operations (Ernakulam)

Job Description

Customer Relations Officer
- Operations

Location: Edappally

Qualification: Any Degree

Experience: Minimum 3+ Years in Customer Support / Operations

Salary: ₹35,000 – ₹45,000 per month

Shift Timing: Irish Time Shift

Male Candidates Preferred

Job Summary

We are seeking a dedicated and detail-oriented Customer Relations Officer to handle daily operational activities, customer support coordination, and basic accounts-related tasks. The ideal candidate should have strong communication skills, operational knowledge, and the ability to work efficiently in an international shift environment.

Responsibilities

- Manage day-to-day operational activities and process coordination.

- Handle customer support queries through calls, emails, and other communication channels.

- Prepare and maintain operational reports, records, and documentation.

- Coordinate with internal departments to ensure smooth workflow and timely task completion.

- Perform basic accounts-related activities such as invoice handling, payment follow-ups, expense tracking, and data entry.

- Maintain accurate operational and financial records.

Requirements
- Minimum 3 years of experience in operations and customer support.

- Basic knowledge of accounts handling and invoicing.

- Good communication and interpersonal skills.

- Proficiency in MS Office, especially Excel.

- Ability to multitask and work under pressure.

- Willingness to work in Irish Time shifts.

- Robust organizational and problem-solving skills.

Requirements

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