Customer Relationship Management Lead (Ernakulam)

Job Description Job Title: CRM Lead Experience: 8+ years Opportunity Type: Contractual Work Mode: Remote Role Overview CRM Lead will oversee the development and implementation of Microsoft Customer Engagement (CE) applications. This role involves managing a team, ensuring project delivery, and advising leadership on technology trends. Responsibilities
- Understand and enhance Microsoft CE applications and technologies.
- Coordinate changes and designs to meet organizational needs.
- Develop a roadmap for project delivery.
- Manage and mentor a team of developers.
- Ensure successful delivery of CRM and web applications.
- Advise on Microsoft CE trends and functionalities.
- Document all work, including designs and test plans.
- Build relationships with technology staff and stakeholders.
- Participate in project team activities and adhere to standards. Primary Skills
- Microsoft CE application development
- D365 CE and Power Platform expertise
- AI and Machine Learning knowledge
- Integration with SAP ERP and payment processing systems
- Microsoft certified solution architect
- Data migration to Microsoft CRM Secondary Skills
- Enterprise Business Solutions
- ITIL / ITSM practices
- Dynamics Contact Center deployment
- Natural Language IVR and Chatbot development
- Microsoft Office 365 proficiency
- Microsoft ADO Testing Module Power Skills
- Leadership and mentoring
- Stakeholder management
- Solid communication
- Problem-solving abilities
- Team collaboration
- Project management
- Adaptability Relevant Experiences required
- 10 years of Microsoft CE application implementation experience
- 10 years developing CRM applications using .NET, JavaScript, Python, React
- 5 years as a Microsoft-certified FastTrack solution architect
- 2 years using Azure AI services and Machine Learning for D365 CE
- Experience delivering projects with AI technologies for customer service
- Proven data migration experience to Microsoft CRM
- Experience with high-volume contact center applications and integrations Share your Updated CV : Apply on Kit Job: kitjob.in/job/4lkxht