Customer Growth Associate (Ernakulam)

The Customer Growth Associate plays a key role in enhancing revenue by nurturing leads,

<\/div> driving repeat purchases, and converting WhatsApp product inquiries into confirmed orders. <\/div> This role demands excellent communication skills, a proactive mindset, and a passion for sales <\/div> and customer engagement.

<\/div> Key Responsibilities:<\/b> <\/div> â WhatsApp Chatbot Sales:<\/b> Convert product inquiries from our WhatsApp chatbot into <\/div> confirmed sales through proactive messaging and calls. Recommend suitable products <\/div> and upsell wherever relevant.

<\/div> â Repeat Purchase Rate:<\/b> Build customer retention by pitching relevant recent products to <\/div> past buyers. Identify purchase patterns and re -engage accordingly.

<\/div> â Feedback Calling:<\/b> Call customers post -delivery to gather feedback on their experience, <\/div> collect data such as the child's name, date of birth, and purchase intent, and encourage <\/div> product reviews.

<\/div> â Daily Work Reporting: <\/b>Maintain daily activity logs including leads converted, <\/div> follow -up status, sales generated, and key customer feedback. <\/div> <\/span> Apply on Kit Job: kitjob.in/job/4m2odx