Customer Relationship Management Lead Ernakulam
Customer Relationship Management Lead Ernakulam
-
Ernakulam, India -
Posted: a week ago
-
Save -
Share
Description
Job Description
Job Title: CRM Lead
Experience: 8+ years
Chance Type: Contractual
Work Mode: Remote
Role Overview
CRM Lead will oversee the development and implementation of Microsoft Customer Engagement (CE) applications. This role involves managing a team, ensuring project delivery, and advising leadership on technology trends.
Responsibilities Understand and enhance Microsoft CE applications and technologies. Coordinate changes and designs to meet organizational needs. Develop a roadmap for project delivery. Manage and mentor a team of developers. Ensure successful delivery of CRM and web applications. Advise on Microsoft CE trends and functionalities. Document all work, including designs and test plans. Build relationships with technology staff and stakeholders. Participate in project team activities and adhere to standards.
Primary Skills Microsoft CE application development D365 CE and Power Platform expertise AI and Machine Learning knowledge Integration with SAP ERP and payment processing systems Microsoft certified solution architect Data migration to Microsoft CRM
Secondary Skills Enterprise Business Solutions ITIL / ITSM practices Dynamics Contact Center deployment Natural Language IVR and Chatbot development Microsoft Office 365 proficiency Microsoft ADO Testing Module
Power Skills Leadership and mentoring Stakeholder management Solid communication Problem-solving abilities Team collaboration Project management Adaptability
Relevant Experiences required 10 years of Microsoft CE application implementation experience 10 years developing CRM applications using .NET, JavaScript, Python, React 5 years as a Microsoft-certified FastTrack solution architect 2 years using Azure AI services and Machine Learning for D365 CE Experience delivering projects with AI technologies for customer service Proven data migration experience to Microsoft CRM Experience with high-volume contact center applications and integrations
Share your Updated CV : Apply on Kit Job: kitjob.in/job/4lzncn
Job Title: CRM Lead
Experience: 8+ years
Chance Type: Contractual
Work Mode: Remote
Role Overview
CRM Lead will oversee the development and implementation of Microsoft Customer Engagement (CE) applications. This role involves managing a team, ensuring project delivery, and advising leadership on technology trends.
Responsibilities Understand and enhance Microsoft CE applications and technologies. Coordinate changes and designs to meet organizational needs. Develop a roadmap for project delivery. Manage and mentor a team of developers. Ensure successful delivery of CRM and web applications. Advise on Microsoft CE trends and functionalities. Document all work, including designs and test plans. Build relationships with technology staff and stakeholders. Participate in project team activities and adhere to standards.
Primary Skills Microsoft CE application development D365 CE and Power Platform expertise AI and Machine Learning knowledge Integration with SAP ERP and payment processing systems Microsoft certified solution architect Data migration to Microsoft CRM
Secondary Skills Enterprise Business Solutions ITIL / ITSM practices Dynamics Contact Center deployment Natural Language IVR and Chatbot development Microsoft Office 365 proficiency Microsoft ADO Testing Module
Power Skills Leadership and mentoring Stakeholder management Solid communication Problem-solving abilities Team collaboration Project management Adaptability
Relevant Experiences required 10 years of Microsoft CE application implementation experience 10 years developing CRM applications using .NET, JavaScript, Python, React 5 years as a Microsoft-certified FastTrack solution architect 2 years using Azure AI services and Machine Learning for D365 CE Experience delivering projects with AI technologies for customer service Proven data migration experience to Microsoft CRM Experience with high-volume contact center applications and integrations
Share your Updated CV : Apply on Kit Job: kitjob.in/job/4lzncn
Highlights
-
Company nameMyRemoteTeam -
Job positionCustomer Relationship Management Lead Ernakulam
-
Flag -
Block ad
Safety Tips
Do not pay a ’prospective employer’ anything in order to secure a job.
Related searches
More info about this ad
Customer Relationship Management Lead Ernakulam has been posted in the Cherai Administrative & Support category on Locanto.
In this category, there are no other ads right now posted in Cherai.
Interested in more? Widen your search to view ads in nearby areas of Cherai. This includes Administrative & Support in Tripunittura, Fort Kochi and Vyttila. There are more ads within a 15 km radius for this category. If you want to view those ads, click here.
