Customer Support Executive Ernakulam

Customer Support Executive
- Voice

Leading IT firm in Kochi, looking for a Customer Support Executive to handle inbound voice calls, resolve customer queries, and ensure a high level of customer satisfaction. The ideal candidate should have excellent communication skills and a customer-first approach.

Key Responsibilities:

Handle inbound customer calls in a skilled manner

Retail Voice Support

Assist employees of clients through calls.

Provide help regarding employee queries.

Address customer queries, complaints, and requests efficiently

Escalate complex issues to the appropriate department

Maintain records of customer interactions in the system

Basic Requirements:

Minimum 1 year experience in BPO/Call Centre/Customer Support

Educational qualification – Plus two and above

Excellent Communication skill- Speaking (CEFR-B2)

Able to quickly understand issues and requests employees.

Immediate joiner

Willing to work in rotational 9hrs shift (8hrs work+1hr break, mostly night shift )

Rotational week-off

Level 1 hiring

Salary offered- 2,72,300 to 3,50,000 LPA

Location- Kochi (Kakkanad)

Cab availability from 6.30 PM-6.30 AM within 25 KM premises of office Apply on Kit Job: kitjob.in/job/4m04g9