Customer Relations Officer Operations Ernakulam

Job Description

Customer Relations Officer
- Operations

Location: Edappally

Qualification: Any Degree

Experience: Minimum 3+ Years in Customer Support / Operations

Salary: ₹35,000 – ₹45,000 per month

Shift Timing: Irish Time Shift

Male Candidates Preferred

Job Summary

We are seeking a dedicated and detail-oriented Customer Relations Officer to handle daily operational activities, customer support coordination, and basic accounts-related tasks. The ideal candidate should have robust communication skills, operational knowledge, and the ability to work efficiently in an international shift environment.

Responsibilities

Manage day-to-day operational activities and process coordination.

Handle customer support queries through calls, emails, and other communication channels.

Prepare and maintain operational reports, records, and documentation.

Coordinate with internal departments to ensure smooth workflow and timely task completion.

Perform basic accounts-related activities such as invoice handling, payment follow-ups, expense tracking, and data entry.

Maintain accurate operational and financial records.

Requirements

Minimum 3 years of experience in operations and customer support.

Basic knowledge of accounts handling and invoicing.

Positive communication and interpersonal skills.

Proficiency in MS Office, especially Excel.

Ability to multitask and work under pressure.

Willingness to work in Irish Time shifts.

Robust organizational and problem-solving skills.

Requirements

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