Guest Service Associate Ernakulam

POSITION SUMMARY

Process all guest check-ins by confirming reservations, assigning room, and

issuing and activating room key. Process all payment types such as room charges,

cash, checks, debit, or credit. Process all check-outs including resolving any

late and disputed charges. Answer, record, and process all guest calls,

messages, requests, questions, or concerns. Coordinate with Housekeeping to

track readiness of rooms for check-in. Communicate parking procedures to

guests/visitors and dispatch bell staff or valet staff as needed. Supply guests

with directions and information regarding property and local areas of interest.

Run daily reports (number of arrivals, departures), identify any special

requests, and check reports for accuracy. Complete designated cashier and

closing reports in the computer system. Cash guests' personal checks and

traveler's checks. Count bank at the beginning and end of shift. Balance and

drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report

accidents, injuries, and unsafe work conditions to manager. Follow all company

policies and procedures; ensure uniform and personal appearance are clean and

skilled; maintain confidentiality of proprietary information; protect

company assets. Welcome and acknowledge all guests according to company

standards; anticipate and address guests’ service needs; assist individuals with

disabilities; thank guests with genuine appreciation. Speak with others using

explicit and skilled language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others. Comply with

quality assurance expectations and standards. Stand, sit, or walk for an

extended period of time. Move, lift, carry, push, pull, and place objects

weighing less than or equal to 10 pounds without assistance. Perform other

reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school Apply on Kit Job: kitjob.in/job/4mh1s4