Guest Service Associate Ernakulam

POSITION SUMMARY

Serve food courses and alcoholic beverages to guests. Set tables according to

type of event and service standards. Answer questions on menu selections.

Communicate with the kitchen regarding menu questions, the length of wait,

re-cook orders, and product availability. Communicate additional meal

requirements, allergies, dietary needs, and special requests to the kitchen.

Record transaction in MICROS system at time of order. Check in with guests to

ensure satisfaction with each food course and/or beverages. Maintain cleanliness

of work areas, china, glass, etc., throughout the day. Complete closing duties,

including restocking items, turning off lights, etc. Present physical and

accurate check to guest and process payment.

Follow all company and safety and security policies and procedures; report

accidents, injuries, and unsafe work conditions to manager; and complete safety

training and certifications. Ensure uniform and personal appearance are clean

and skilled, maintain confidentiality of proprietary information, and

protect company assets. Welcome and acknowledge all guests according to company

standards, anticipate and address guests’ service needs, assist individuals with

disabilities, and thank guests with genuine appreciation. Speak with others

using explicit and qualified language. Develop and maintain positive working

relationships with others, support team to reach common goals, and listen and

respond appropriately to the concerns of other employees. Ensure adherence to

quality expectations and standards. Read and visually verify information in a

variety of formats (e.g., small print). Stand, sit, or walk for an extended

period of time or for an entire work shift. Move, lift, carry, push, pull, and

place objects weighing less than or equal to 25 pounds without assistance and

objects weighing in excess of 50 pounds with assistance. Grasp, turn, and

manipulate objects of varying size and weight, requiring fine motor skills and

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