Digital Transformation Analyst (Ernakulam)

Company Description VPS Lakeshore is one of Kerala's premier multi-specialty hospitals, recognized for exceptional medical education, groundbreaking research, and patient-focused clinical care. As an international healthcare destination, it offers 24/7 emergency services and specialized treatment across numerous medical fields, including cardiology, oncology, neurology, and orthopedics. Established in 1996 and officially opened in 2003, VPS Lakeshore is known for its advanced diagnostic and treatment services. With a commitment to global healthcare standards and cutting-edge facilities, the hospital continues to serve both Indian and international patients with excellence. Role Description The Digital Transformation Analyst is, first and foremost, a change agent. The role exists to ensure that every digital initiative at VPS Lakeshore Hospital — recent HIS modules, telemedicine, patient apps, AI tools, automation — actually changes behaviour on the ground and delivers the intended outcomes for patients, clinicians, and operations. The Digital Transformation Analyst will work alongside the Head of IT (who owns the technology) and the broader hospital leadership team to redesign workflows, drive adoption, build internal champions, manage the people-side of change, and measure whether transformation is sticking. This is a hands-on, hospital-floor role that combines structured change-management methodology with deep stakeholder engagement. KEY RESPONSIBILITIES •Own the people-side of every major digital initiative — from EMR enhancements and new modules to telemedicine, patient apps, AI use cases, RPA, and analytics roll-outs. •Build and execute structured change-management plans for each initiative using established frameworks (ADKAR, Kotter, or equivalent), covering stakeholder mapping, impact analysis, communications, training, and reinforcement. •Partner with clinicians, nurses, front-office staff, and back-office teams to redesign workflows around new digital tools — Apply on Kit Job: kitjob.in/job/4nb89l