Microsoft System Administrator (Ernakulam)

About the role- The ideal candidate would be responsible to own end-to-end support and operations of Microsoft-based infrastructure in a 24x7 managed services environment. Job Responsibilities-
- Provide advanced technical support for Microsoft technologies including Active Directory, Exchange, SCCM, SQL clustering, and SharePoint across enterprise environments.
- Manage and support Windows Server and desktop operating systems, ensuring high availability and performance.
- Administer and maintain virtualized environments (Hyper-V and related platforms).
- Troubleshoot and resolve complex infrastructure issues across Windows servers, applications, and virtual environments.
- Act as an escalation point for L2/L3 incidents, ensuring timely resolution within defined SLAs.
- Perform root cause analysis (RCA) for recurring issues and implement preventive solutions.
- Manage and resolve support tickets end-to-end, ensuring proper categorization, prioritization, and closure.
- Follow ITIL processes (Incident, Problem, and Change Management) in a structured support environment.
- Ensure regular patching and updates of Windows servers using Configuration Manager and related tools.
- Support backup and recovery operations using Veeam, Commvault, or similar tools.
- Support hybrid environments, including on-premises and Azure Local integrations.
- Provide basic administration and troubleshooting support for Linux environments where applicable.
- Monitor infrastructure systems, respond to alerts, and take corrective action to ensure service continuity.
- Participate in 24x7 shift rotations and on-call support, handling priority incidents as required.
- Provide technical support to internal or external clients via phone, email, or deskside support. Required skills-
- 8 to 10 years of experience in technical support, system administration, or infrastructure management.
- Experience in managed services or MSP environments.
- Experience with Windows and Linux server operating systems.
- Experience working in a 24x7 technical support environment.
- Advanced hands-on knowledge of Microsoft technologies, including Active Directory, Exchange, SCCM, SQL failover clustering, SharePoint, and other on-premises Microsoft applications in an enterprise IT environment.
- Robust troubleshooting skills across Windows Server and desktop operating systems.
- Experience with Hyper-V clustering and other virtualization technologies.
- Experience with backup platforms such as Veeam and Commvault.
- Working knowledge of Azure Local and Linux operating systems is an asset.
- Ability to stay current with Microsoft server tools, technologies, and platform features.
- Experience maintaining Windows servers through effective patch management using Configuration Manager and related tools.
- Proven ability to resolve support tickets, maintain knowledge articles, and contribute to problem management through to full resolution.
- At least 5 years of experience supporting internal or external clients by phone, email, or deskside.
- Experience with PowerShell.
- ITIL knowledge or certification is an asset.
- Experience working in a 24x7 technical support environment.
- Candidates should be able to join in 45 days or less. Good to have certifications-
- Windows Server Hybrid Core Infrastructure (AZ-800)
- mandatory or highly preferred.
- Windows Server Hybrid Advanced (AZ-801)
- mandatory or highly preferred.
- Microsoft Certified Systems Engineer (MCSE) certification
- mandatory or highly preferred.
- ITIL Foundation Certification (v4)
- nice to have. Apply on Kit Job: kitjob.in/job/4nbqop