CS – Customer Support Quality Check (India)

Position Customer Support – Quality Check (Fresher) Location Tirunelveli Type Full-time Experience Fresher (0–1 year). Training will be provided. Role Overview The Customer Support Quality Check role focuses on reviewing support interactions to ensure accuracy, professionalism, and alignment with company standards. The person will evaluate calls, chats, and emails, identify errors, and help improve overall customer service quality. This role is ideal for someone who is observant, analytical, and eager to learn. Key Responsibilities

Quality Monitoring


- Review customer support calls, chats, and emails
- Check communication accuracy, tone, professionalism, and process adherence
- Validate the correctness of information shared with customers Error Identification and Analysis


- Identify gaps in customer handling, documentation, or behaviour
- Highlight recurring issues and errors with clear observations
- Support the team in improving quality scores Reporting and Documentation


- Prepare quality audit reports
- Maintain quality score sheets and trackers
- Document findings and improvement recommendations Feedback & Support


- Share constructive feedback with agents
- Support team leaders in training and process improvements
- Work closely with support teams to enhance customer satisfaction Required Skills and Qualifications


- Strong logical and analytical skills
- Good listening and learning ability
- Attention to detail and error-spotting skill
- Excellent communication skills
- Excel knowledge – Mandatory
- Basic SQL – Required Preferred Skills


- Basic understanding of customer service processes
- Interest in QA/Quality Monitoring roles Education Any degree What You’ll Gain


- Hands-on experience in quality auditing
- Skill development in analysis, reporting, and customer service standards
- Prospect to build a career in Customer Support Quality Assurance How to Apply Interested candidates can apply through our official website. Submit your resume at Job Category: Customer Service Executive Job Type: Full Time Job Location: Tirunelveli Apply on Kit Job: kitjob.in/job/4n7j8k