Solution Owner – Non-Windows Device Management (India)

Description

The Solution Owner for Non-Windows Device Management is responsible for the design, implementation, and operational management of Nokia’s non-Windows endpoint ecosystem, including Mac, Linux, and mobile devices. This role is part of the Digital Workplace Services team and ensures that non-Windows users receive a seamless, secure, and productive IT experience comparable to the Windows environment. This is a hands-on technical expert role that requires deep expertise in non-Windows platforms and the ability to define and execute a technology roadmap that meets the needs of Nokia’s diverse user community, including R&D; teams with specialized requirements.

Responsibilities

- Own the solution architecture, roadmap, and operational delivery for non-Windows device management (macOS, Linux, iOS, Android).
- Define and maintain configuration standards, security baselines, and management policies for non-Windows endpoints.
- Manage and evolve the MDM/UEM platform capabilities for Mac and mobile devices (e.g., Jamf, Intune for Mac/mobile).
- Be an active member of the Nokia Linux community and align with Nokia R&D; and business Linux stakeholders.
- Support Nokia end users with regards to using IT services on non-Windows endpoints.
- Set up and manage an IT support model for non-Windows endpoints in collaboration with service delivery teams.
- Act as subject matter expert for non-Windows platforms within the Digital Workplace organization and drive continuous improvements.
- Work as a team member in IT projects and drive the design related to non-Windows endpoints, in coordination with all stakeholders.
- Collaborate with Security, IAM, and Network teams to ensure compliant and secure non-Windows device operations.
- Monitor service quality KPIs and drive improvement initiatives for the non-Windows device estate. Qualifications

Professional Experience:
- 7+ years of IT experience related to IT Infrastructure, IT Operations, or IT service delivery.
- Proven experience with macOS management tools (Jamf Pro, Munki) and Linux distributions and management.
- Knowledge of MDM/UEM platforms for non-Windows device management.
- Experience in managing service suppliers, specifically tracking performance toward service descriptions, service levels, reporting metrics, and KPIs.
- Experience working in a complex, multi-vendor IT environment within a global enterprise. Knowledge:
- Good understanding of Cyber Security processes and standards as they apply to endpoint management.
- Understanding of complex stakeholder requirements related to non-Windows platforms and the ability to translate them into solution and design.
- Knowledge of O365 infrastructure, Azure, MS services, and configurations.
- Quality mindset for creating, analyzing, and identifying improvements, efficiencies, and trends.
- Willingness to learn current technologies and understand their benefit for Nokia.
- Excellent verbal and written communication skills in English. Apply on Kit Job: kitjob.in/job/4n88hg