Associate Manager - Customer Support Engineering (India)

Customer Support Engineering Associate Manager Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Opportunity athenahealth is committed to curing complexity in ambulatory healthcare by empowering providers with clinical, financial, and patient engagement solutions.

The Error Queue Management team plays an key role in helping protect customer experience, support patient safety, and reduce delays in care by resolving interface errors that cannot route to a practice.

Role Summary We are looking for an Associate Manager, Error Queue Management to lead an 18-person customer-facing team operating in a 24/7/365 environment.

Based in Chennai, India in a hybrid work model, this role is responsible for daily workflow execution, queue and stock monitoring, quality review, team coverage, and operational reporting.

In this role, you will support consistent service delivery, coach and develop team members, maintain schedule and roster accuracy, and partner with stakeholders to manage escalations, process adherence, and continuous improvement.

This position reports to the Senior Manager .

Team Summary The Error Queue Management team serves as a first line of defense in helping prevent customer escalations, support cases, patient safety concerns, and delays in care.

The team works interface errors that cannot route to a practice and manages a high volume of message routing each hour to help keep queues clear and work moving efficiently.

The team partners closely with Consult and Research teams when issues require deeper investigation or product updates, and also works directly with athenahealth customers and vendors to resolve errors.

Team members range from Analyst to Senior Associate and support a broad range of responsibilities, from handling routine errors to identifying error trends and driving longer-term improvements that reduce recurring issues.

Essential Job Responsibilities Lead and suppor... Apply on Kit Job: kitjob.in/job/4navcp