Housekeeping Associate (Coimbatore)

AREAS OF RESPONSIBILITY Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.  As per Merlis standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom  Empty all trash containers and replace with fresh liners  Restock useable items in guest rooms or suites, i.e., body wash, soap, towels, paper items  Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware  Clean and vacuum exterior entry and hallways  Keep linen closets and supply areas clean and organized  Ensure guest laundry and dry-cleaning orders are attended to promptly  Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs  Promptly handles guest complaints or requests and refers to supervisor if unable to handle  Ensures that all rooms or suites are secured upon leaving the guest room or suite Creates 100% guest satisfaction by providing the Mer-Way experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems  Provides genuine hospitality and teamwork on an ongoing basis  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction  Performs other duties required to provide the service brand behavior and genuine hospitality. REQUIREMENTS  Ideal candidate will have a minimum of one year hospitality experience in housekeeping  Robust verbal and interpersonal skills  Works well independently or as part of a team  Strong attention to detail  Commitment to exceptional guest service  A positive attitude  Adhere to the policies and procedures of the hotel Qualifications Freshers who have completed Hotel Management Degree also can Apply Hotel Experience from 1 to 3 years with Hotel Management Degree Fluent in Both regional language and English Apply on Kit Job: kitjob.in/job/4mchgq