Senior Manager (Coimbatore)

Role: Senior Manager / Associate Director Service Excellence

About Emeritus: Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn recent skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

Role Summary: The service delivery & admission function is directly responsible for managing customer experience (B2C) across four key processes LMS Management, Webinar Management, Program Support and Admissions. There is a constant need to innovate and automate processes and touchpoints for enhancing learner experience, process efficiency, and data security.

We are looking for a Service Excellence leader responsible for leading Quality Assurance, Quality Control team, Continuous Improvement (Lean Management) and Training/Knowledge Management – while primary focus will remain on Quality Assurance. We have 4 verticals in services delivery for which quality management (LMS Management, Webinar Management, Admission and Prog Apply on Kit Job: kitjob.in/job/4mkktx