Housekeeping Associate Coimbatore

AREAS OF RESPONSIBILITY

Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.

 As per Merlis standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom

 Empty all trash containers and replace with fresh liners

 Restock useable items in guest rooms or suites, i.e., body wash, soap, towels, paper items

 Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware

 Clean and vacuum exterior entry and hallways

 Keep linen closets and supply areas clean and organized

 Ensure guest laundry and dry-cleaning orders are attended to promptly

 Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs

 Promptly handles guest complaints or requests and refers to supervisor if unable to handle

 Ensures that all rooms or suites are secured upon leaving the guest room or suite

Creates 100% guest satisfaction by providing the Mer-Way experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

 Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

 Provides genuine hospitality and teamwork on an ongoing basis

 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

 Performs other duties required to provide the service brand behavior and genuine hospitality. REQUIREMENTS

 Ideal candidate will have a minimum of one year hospitality experience in housekeeping

 Robust verbal and interpersonal skills

 Works well independently or as part of a team

 Robust attention to detail

 Commitment to exceptional guest service

 A positive attitude

 Adhere to the policies and procedures of the hotel Qualifications

Freshers who have completed Hotel Management Degree also can Apply

Hotel Experience from 1 to 3 years with Hotel Management Degree Fluent in Both regional language and English Apply on Kit Job: kitjob.in/job/4moo52