Housekeeping Associate Coimbatore

AREAS OF RESPONSIBILITY

Creates guest satisfaction and exceeds expectations by providing the service brand behavior

and genuine hospitality.

 As per Merlis standards, cleans assigned guest rooms or suites which includes making

beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom

 Empty all trash containers and replace with fresh liners

 Restock useable items in guest rooms or suites, i.e., body wash, soap, towels, paper

items

 Ensure removal and appropriate disposition of guest room trays, dinner, glass and

silverware

 Clean and vacuum exterior entry and hallways

 Keep linen closets and supply areas clean and organized

 Ensure guest laundry and dry-cleaning orders are attended to promptly

 Notifies supervisor promptly of any special guestroom or suite issues including

reporting of any maintenance needs

 Promptly handles guest complaints or requests and refers to supervisor if unable to

handle

 Ensures that all rooms or suites are secured upon leaving the guest room or suite

Creates 100% guest satisfaction by providing the Mer-Way experience through performance

that demonstrates the standards of, genuine hospitality and exceeding guest expectations

 Gives personal attention, takes personal responsibility and uses teamwork when

providing guest service

 Listens, apologizes with empathy, finds a solution and follows through when resolving

guest problems

 Provides genuine hospitality and teamwork on an ongoing basis

 Assumes the responsibility to notice when the guest is not satisfied and uses their best

judgment as to when it is appropriate to use the 100% Guest Satisfaction

 Performs other duties required to provide the service brand behavior and genuine

hospitality.

REQUIREMENTS

 Ideal candidate will have a minimum of one year hospitality experience in

housekeeping

 Robust verbal and interpersonal skills

 Works well independently or as part of a team

 Solid attention to detail

 Commitment to exceptional guest serv Apply on Kit Job: kitjob.in/job/4mq8c6