IT Customer Service Representative (Coimbatore)

Key Responsibility: 1
- Taking ownership of customer issues reported & solving their problems through by providing resolution.

2
- Researching, diagnosing, troubleshooting, & identifying solutions to resolve system/application issues.

3
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Technical Experience: 1-Installation & configuration of various applications.

2-Installation & configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc.

3-Engineer ensure proper logging of all issues.

4-Document technical issues in the knowledge database.

5-Should possess ability to learn & work on changing & emerging technologies. Certification in new technologies like Azure, AWS will be added advantage.

6-Keep track of users’ system issues until resolved by adhering to the SLA.

Professional Attributes: 1
- Good technical skills & should possess with current technology.

2
- Good communication skills both written & verbal.

3
- Should be a Tech-Savviness.

4
- Versatile to work in all shift & under pressure situations.

5
- Valuable analytical skill.

Educational Qualification: -

Graduate in any stream

Should be completed 15 years full time education.

Additional Information, if any.

Should have on groundwork experience rather supporting remotely to customer.

RRN: RRN000229

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