Senior Operations Executive (Colaba)

Job Title: Senior Executive – Operations Location: Mumbai Employment Type: Full-time | Work from Office Working Days: 5 Days (Saturday & Sunday Fixed Off) Shift Timings: 10:00 AM – 7:00 PM Reporting To: Manager – Operations Role Overview We are looking for a highly driven and detail-oriented Senior Executive – Operations to manage day-to-day operational workflows, client coordination, and reporting. The role involves handling enterprise stakeholders, ensuring process adherence, creating SOPs, and driving team efficiency. The ideal candidate should have strong analytical skills, a process-oriented mindset, and the ability to manage multiple stakeholders while ensuring timely and accurate execution. Key Responsibilities
- Manage and oversee daily operational workflows to ensure smooth execution
- Coordinate with enterprise stakeholders/clients to understand requirements and ensure service delivery
- Verify and validate data shared by clients/users for accuracy and completeness
- Prepare and share MIS reports (daily/weekly/monthly) using Excel
- Draft, implement, and ensure adherence to Standard Operating Procedures (SOPs)
- Provide regular operational updates to management
- Manage, guide, and support team members to achieve defined KPIs and TATs
- Ensure timely completion of tasks within prescribed deadlines
- Handle stakeholder queries and escalations with professional communication
- Coordinate with internal teams and external vendors for seamless execution
- Drive client satisfaction, retention, and feedback collection
- Identify process gaps and suggest operational improvements Eligibility & Qualifications
- Bachelor’s degree in Business Administration, Operations, or related field
- Minimum 2+ years of experience in operations / customer service / process-driven roles
- Prior experience in stakeholder management is mandatory
- Experience in Legal / Financial Services / Insurance industry is a plus Must Have Skills
- Good written and verbal communication skills
- Strong Excel skills (VLOOKUP, Pivot Tables, MIS reporting)
- Experience in stakeholder/client management
- Solid analytical and problem-solving ability
- High attention to detail and process adherence
- Ability to work in a deadline-driven environment Not Preferred
- Gap in career
- Weak interpretation and analytical skills Key Competencies
- Process orientation & documentation
- Analytical thinking & reporting
- Stakeholder management
- Ownership mindset & accountability
- Team collaboration & leadership
- Ability to work under pressure and meet deadlines One-Line Summary This role focuses on managing operations, handling stakeholders, driving reporting and process efficiency, and ensuring smooth team performance within timelines. Pay: ₹400,000.00
- ₹600,000.00 per year Application Question(s):
- How many years of experience do you hold in operations ?
- Do you have hands on experience in Excel , Stake holder management ?
- Are you comfortable travelling to Colaba location ? Work Location: In person Apply on Kit Job: kitjob.in/job/4mikul