Operations Executive(Vianta) (Kalchini)

Job Description: Property Operations Executive<\/span> <\/h2> Location: On\-site Jaigaon<\/span> <\/p> Working Hours: 9:00 AM â 9:00 PM<\/span> <\/p> Reporting To: General Manager<\/span> <\/p> Role Overview<\/span> <\/h3> We are looking for a proactive and guest\-focused Front Office \/ Property Operations Executive who will act as the single point of contact (SPOC) for guests and ensure smooth day\-to\-day operations of the property. The role involves guest handling, system management, enquiry coordination, and ensuring a high standard of customer satisfaction.<\/span> <\/p> <\/p> <\/p> Key Responsibilities<\/span> <\/h3>

1. Guest Handling & Front Office Operations<\/span> <\/span> <\/p> <\/li>

- Welcome, receive, and assist incoming guests in a professional and courteous manner.<\/span> <\/span> <\/p> <\/li>

- Ensure smooth check\-in and check\-out processes.<\/span> <\/span> <\/p> <\/li>

- Act as the on\-site SPOC (Single Point of Contact) for all guest\-related needs.<\/span> <\/span> <\/p> <\/li> <\/ul>

- PMS & CRM Management<\/span> <\/span> <\/p> <\/li>

- Maintain, update, and monitor the Property Management System (PMS) and CRM regularly.<\/span> <\/span> <\/p> <\/li>

- Ensure accurate guest details, booking data, and operational records are maintained at all times.<\/span> <\/span> <\/p> <\/li> <\/ul>

- Enquiry & Booking Management<\/span> <\/span> <\/p> <\/li>

- Handle all local and in person incoming enquiries on priority.<\/span> <\/span> <\/p> <\/li>

- Coordinate with internal teams to convert enquiries into confirmed bookings.<\/span> <\/span> <\/p> <\/li>

- Respond promptly and professionally to guest queries.<\/span> <\/span> <\/p> <\/li> <\/ul>

- Customer Satisfaction & Guest Experience<\/span> <\/span> <\/p> <\/li>

- Ensure guests have access to all promised amenities and services.<\/span> <\/span> <\/p> <\/li>

- Proactively address guest concerns, complaints, and special requests.<\/span> <\/span> <\/p> <\/li>

- Maintain high service standards to enhance guest satisfaction and repeat bookings.<\/span> <\/span> <\/p> <\/li> <\/ul>

- Inventory & In\-House Operations<\/span> <\/span> <\/p> <\/li>

- Manage room inventory and monitor availability for current and ongoing bookings.<\/span> <\/span> <\/p> <\/li>

- Coordinate in\-house requirements such as linen, housekeeping supplies, amenities, and guest requests.<\/span> <\/span> <\/p> <\/li>

- Ensure readiness of rooms and common areas at all times.<\/span> <\/span> <\/p> <\/li> <\/ul>

- Operational Coordination<\/span> <\/span> <\/p> <\/li>

- Coordinate with housekeeping, maintenance, and external vendors for smooth daily operations.<\/span> <\/span> <\/p> <\/li>

- Ensure compliance with property SOPs and service standards.<\/span> <\/span> <\/p> <\/li> <\/ul> <\/ol> <\/p> <\/p> Required Skills & Qualifications<\/span> <\/h3>

- Prior experience in hotel operations, front office, or hospitality management preferred.<\/span> <\/span> <\/p> <\/li>

- Working knowledge of PMS, CRM, and OTA platforms is an advantage.<\/span> <\/span> <\/p> <\/li>

- Strong communication, interpersonal, and problem\-solving skills.<\/span> <\/span> <\/p> <\/li>

- Customer\-centric mindset with attention to detail.<\/span> <\/span> <\/p> <\/li>

- Ability to manage long operational hours and multitask effectively.<\/span> <\/span> <\/p> <\/li> <\/ul> <\/p> <\/p> What We Offer<\/span> <\/h3>

- Hands\-on operational exposure in hospitality management<\/span> <\/span> <\/p> <\/li>

- Opportunity to grow with the property and brand<\/span> <\/span> <\/p> <\/li> <\/ul> <\/div> <\/span> <\/body> <\/html>"}},{"fieldLabel":"Skills","uitype":110,"value":"Hotel administration, Front office booking CRMs, Hospitality Administration"}],"isMobile":false,"iframe":"true","jobType":"Full time","applyName":"Apply Now","zsoid":"34452792","FontFamily":"Arial, Helvetica, sans\-serif","jobOtherDetails":[{"fieldLabel":"Job Opening ID","uitype":111,"value":"458"},{"fieldLabel":"Department Name","uitype":4,"value":"Sales"},{"fieldLabel":"Hiring Manager","uitype":8,"value":"Bandana Gupta"},{"fieldLabel":"Job Opening Status","uitype":2,"value":"In\-progress"},{"fieldLabel":"Industry","uitype":2,"value":"Real Estate"},{"fieldLabel":"Work Experience","uitype":2,"value":"0\-1year"},{"fieldLabel":"City","uitype":1,"value":"Kalchini"},{"fieldLabel":"State\/Province","uitype":1,"value":"West Bengal"},{"fieldLabel":"Zip\/Postal Code","uitype":1,"value":"734001"}],"headerName":"Operations Executive(Vianta)","widgetId":"265377000000057009","isJobBoard":"false","userId":"265377000000049003","attachArr":[],"customTemplate":"3","isCandidateLoginEnabled":false,"jobId":"265377000009272212","FontSize":"12","googleIndexUrl":"https:\/\/inspiria.zohorecruit.com\/recruit\/ViewJob.na?digest=RD0hR@kSIfm4xWr2NyaGXYBGENVXQ4dzfAk1QNGzRGQ\-&embedsource;=Google","location":"Kalchini","embedsource":"CareerSite"} Apply on Kit Job: kitjob.in/job/4lvc9x