MS - IT Infra/Cloud - Senior Manager(Sr.Manager) - Service …, Bengaluru East

Job Profle Name: Managed Services
- Cloud Managed Services
- Operations
- Senior Manager Last Approved Date: Oct 25, 2024 Template: Inactive Data Center Modernization Custom Orgs: Global LoS Advisory Basic Qualifcations: Job Requirements and Preferences: Minimum Degree Required (BQ): Bachelor's Degree Minimum Year(s) Of Experience: 7 year(s) Preferred Qualifcations: Degree Preferred: Master's Degree Preferred Fields Of Study: Computer and Information Science Additional Educational Preferences: Masters of Technology desired. Preferred Knowledge/Skills: Demonstrates intimate abilities and/or a proven record of success as a team leader, Emphasizing The Following:
- Guide and direct the activity of the Data Center Infrastructure Solutions management team in supporting on-going development efforts and production support as well as supporting the requirements of approved business plan projects;
- Coordinate the efforts of the various Infrastructure Solutions resources assigned to projects to ensure consistent implementations in keeping with short- and long-range plans for Infrastructure Solutions;
- Provide strategic direction and leadership for Data Center technologies group with on- and offshore resources for server hardware, Storage and backup, Disaster Recovery setup based on project requirements;
- Participate in triage calls for major incidents and help drive resolutions and follow-up with long term remediation; Data Page 3 of 16
- Research and analyze new technologies. Establish and monitor short- and long-range plans for Infrastructure Solutions;
- Participate in the Business Plan process by preparing project descriptions, estimates, milestones, and technical design documents;
- Evaluate the training needs and provide for the career development of subordinates. Develop and monitor performance objectives for staff. Conduct performance reviews. Perform general group administration activities and make hiring and termination decisions;
- Review and approve the installation and confguration of required infrastructure including database software, network hardware and software, servers, and storage management hardware and software;
- Develop Infrastructure Solutions and enforce infrastructure software standards;
- Establish compliance with all required regulatory policies and procedures;
- Provide overall Program Management responsibility for Infrastructure Solutions business plan projects, establishing that all approved business plan projects are appropriately resourced and supported consistent with project plan delivery dates;
- Review and approve technical designs, establishing compatibility with existing and strategic architecture and plans;
- Lead Infrastructure Solutions program in the budget planning process, establishing accurate and comprehensive capital and expense projections such that no material variances are realized during the fscal year;
- Hire and retain top talent consistent with the corporation’s culture and competencies;
- Coach and manage Infrastructure Solutions management team to achieve desired outcomes while maintaining a continuous improvement program;
- Maintain staff training levels to guarantee support of existing and new technologies while ensuring appropriate cross training;
- Establish Infrastructure Solutions management and staff satisfy all Service Level Agreements (SLAs) and Operational Level Agreements (OLAs);
- Direct staff to identify, address and resolve areas of operational or system risk to insure the availability of all systems;
- Direct Infrastructure Solutions management and staff to build and maintain system controls and processes in accordance with the IT Control Matrix and system confgurations in accordance with ESG confguration standards and best practices, such that no signifcant or material control weaknesses are documented during audits and the security of systems is maintained;
- Support Infrastructure (Server, Storage, and Database) discovery, design, build, and migration experience;
- Demonstrate knowledge of Server Operating Systems (e.g. Microsoft Windows, Unix, Linux, etc.), Storage (EMC, NetApp, Glacier, S3, etc.), Virtualization Platforms (e.g. VMware, Hyper-V, etc.), Cloud Computing and Storage (AWS, Azure), Cloud Management Platforms, Infrastructure Automation (Puppet, Chef, Ansible);
- Understand Service Management as it relates to Cloud/Hosting (ITSM, ITIL, Service Now);
- Lead the IT teams in identifying and executing automation opportunities as it relates to Infrastructure Automation;
- Develop, deploy, and manage Infrastructure-as-code, orchestration of scripted processes, and/ or containers; and,
- Utilize Agile approaches to create and execute automation initiatives. Data Page 4 of 16 Last Approved Date: Oct 25, 2024 Template: Inactive Cloud Operations & Infrastructure Senior Manager (Sr. Solution Lead)
- Operate Preferred Knowledge/Skills: Demonstrates intimate level of abilities and/or a proven record of success identifying and Addressing Client Needs:
- Provides deep technical expertise in client delivery, leadership and talent development focusing on a specifc technology domain (i.e., AWS, Azure, GCP, M365, Database technologies etc.);
- Trains junior team members to develop skills;
- Mentors experienced associates and trains senior associates to manage engagements;
- Analyzes and customizes Release Notes for engagements, presenting them to clients;
- Serve as an SME for resolving complex production support issues and enhancements, staying current on system’s product roadmap and proposing solutions to clients;
- Leads ticket procedure calls with clients in their area of expertise;
- Leads design, development, and deployment of enhancements;
- Designs and develops deliverables/processes to improve delivery quality and efciency;
- Leads the aspects of delivery on multiple engagements;
- Manages client relationships and expectations, confrming client satisfaction of services
- Leads delivery resource recruitment efforts;
- Develops training and certifcation plans for delivery resources;
- Conceptualizes, designs, and develops deliverables/processes to improve delivery quality and efciency;
- Leads team operations management of multiple engagements and clients;
- Manages client executive leadership relationships; Data Page 5 of 16
- Possesses fundamental knowledge and experience in support/service management;
- Advises and designs solutions that meet client business objectives and requirements;
- Manages delivery to client contractual commitments (i.e. SLA, SLO, KPI);
- Provides subject matter expertise in Cloud computing and Infrastructure technology area;
- Contributes thought leadership in Infrastructure/application/cloud computing capabilities and stays relevant with technologies;
- Serves as a delivery or capability pod contributor and/or leader;
- Leads root cause analysis on complex client issues; and,
- Possesses proven communication skills that bring technology and business language together. Data Page 6 of 16 Last Approved Date: Oct 25, 2024 Template: Inactive Custom App Maintenance Required Knowledge/Skills (BQ): Demonstrates intimate abilities and/or a proven record of success as a team leader, Emphasizing The Following:
- Understanding and implementing AWS technologies such as Kinesis, S3, DynamoDB, Lambda/ Step-Functions, EMR;
- Understanding of no-sql databases such as DynamoDB, Memcache;
- Understanding of infrastructure design, implementation, maintenance, upgrade, and operations techniques; and,
- Understanding of data management activities in data center migration, DR setup, Hybrid environment and Cloud native environment. Emphasizing The Following:
- Providing consultative guidance on data management and data governance-related principles within the company, while also inputting on external client proposals when necessary;
- Designing and managing databases and data fows to ensure smooth business operations; Data Page 7 of 16
- Defning the data architecture framework, standards, and principles, including modeling, metadata, security, reference data such as product codes and client categories, and master data such as clients, vendors, materials, and employees;
- Defning and utilizing statistical methods to solve industry-specifc problems in varying felds, such as economics and engineering;
- Defning reference architecture, which is a pattern others can follow to create and improve data systems;
- Working with Client Partners, GADs, GMP, and engineering team to consult on data usage across their client portfolio;
- Cross-selling and delivering data projects for key clients, growing revenue and producing case studies to promote the data science service;
- Participating in triage calls for major incidents and help drive resolutions and follow-up with long term remediation;
- Researching and analyzing new technologies and establishing and monitoring short- and longrange plans for Infrastructure Solutions;
- Participating in the Business Plan process by preparing project descriptions, estimates, milestones, and technical design documents;
- Developing and monitoring performance objectives for staff, conducting performance reviews, and performing general group administration activities;
- Reviewing and approving installation and confguration of required infrastructure including database software, upgrades, patching and migration;
- Developing Infrastructure Solutions and enforcing infrastructure software …