Associate Manager - Client Services (Bengaluru East)

- Market Development Number of competitor analyses for his portfolio(s); Number of competitive analyses for his segment (collaborating with ADS' of other accounts); Number of competitive analyses for his sector (with UPAMs).
- Customer Prospecting Number of HBU NAOs.
- Opportunity Identification and Qualification: Number of requests for proposals for deals USD 5M
- could be sole sourced or not.
- Proposal Development: Average PAT across the proposals submitted.
- Proposal Negotiation and Closure Dollar proposals won; Number (and $) of proposals won/ Number (and $) of total proposals submitted. Negotiation effectiveness = Final Price/Going-in price
- Contracting and MSA: Review Feedback.
- Account Planning and Review Portfolio Revenue; HBU Revenue mix in the portfolio; Portfolio margin; no. of large deals; percentage of non-linear revenue; no. of new buying centers in the portfolio(s).
- Account Mining Number of new buying centres; $ from current buying centres; no. of new service lines and $ from new service lines.
- Account Operations DSO days; CSAT Score; ELF score.
- Relationship Management Number of client escalations to next (EM) level; no. of VP-level meetings; CSAT; ELF scores.
- Merger and Acquisition Apply on Kit Job: kitjob.in/job/4n6zt5