Customer Service Officer-bihta, Bihta

Position Title Logistics Customer Service Officer Executive Exports Function Replenishment Key Stakeholders Internal Export Manager National Demand Planning Export Manager Head of Replenishment Planning Team Transportation Team International Sales Team etc External C F transporters CHA Excise Department Educational Qualification Graduation Post Graduation in Management preferably Experience At least 4-5 years of experience in Export Logistics Management Desired Competencies Good understanding of export processes custom clearance excise processes CHA management Valuable understanding of warehouse processes and transportation Good Communication skills Commercial and Negotiation Skills Self-motivated performance driven Very high level of execution skill Key Responsibilities Export Management- Responsible for Servicing from Export depot to different international markets Ensuring timely container stuffing with highest utilization from export warehoue Monitoring direct stuffing from various factories Ensuring proper documentation for export shipment excise coordination CHA Management negotiation and bringing efficiencies Cost control and drive efficiencies in this area Local laisioning with Govt authorities Tracking of demurrages and ensuring control on that Coordination with CHA Liners and evaluate cost and service level improvements Service level monitoring for Export Warehouses Warehouse Management Customer Service- Monitoring managing daily warehouse operations C F Management Daily MIS Monitoring of overheads at warehouses detentions Ensure lowest possible overheads NIL detentions Ensure highest possible warehouse utilization innovation through warehouse layout change if necessary to improve efficiencies Access existing warehouse capacity and align with existing throughput Propose for corrections if any Monitoring Depot Operational efficiencies to manage high throughput fastest truck turn around time labor efficiencies etc Ensure set up right practices across warehouse functions e g Unloading Put away Storage Picking Loading etc Set up systems for right documentations Managing Demand Fulfillment for export customers Monitor obsolescence at Depots and trigger stakeholders to take necessary actions to avoid finished goods write off Execute Depot SOPs and put in controls to ensure compliance Ensure timely warehouse audits pest controls etc Ensure highest of hygiene safety standards across warehouses Driving monitoring best practices Develop the C F team under him for high level of performance Apply on Kit Job: kitjob.in/job/4n21ye