ITSM Architect (Tiruppur)

ITSM Architect / Technical Lead Location: Remote , India .

Role Overview We are seeking an experienced ITSM Technical Lead / Integration Lead to lead the architecture, integration, automation, and enhancement of enterprise-scale IT Service Management (ITSM) platforms and related enterprise systems.

This role is not focused on pure platform administration or workflow configuration. Instead, the primary focus is designing and implementing integrations and automations between the ITSM platform and enterprise systems such as identity platforms, HRMS, Finance systems, asset and endpoint management tools, monitoring platforms, collaboration systems, and internal applications/APIs.

The ideal candidate will bring solid experience in ITSM platform integrations, enterprise automation, API-driven architectures, and hands-on technical development, along with the ability to guide a small technical team and collaborate with global stakeholders and vendors. Experience with Ivanti ITSM is strongly preferred; however, candidates with strong product-agnostic ITSM integration experience across platforms such as ServiceNow, Jira Service Management, BMC, Freshservice, or similar will also be considered.

Key Responsibilities ITSM Integration & Automation
- Design, build, and maintain integrations between ITSM platforms and enterprise systems including:
- Google Workspace
- Active Directory / Azure AD
- LDAP / SCIM-based identity systems
- HRMS and Finance platforms
- Asset and endpoint management systems
- Monitoring and observability platforms
- Internal business applications and APIs
- Develop scalable automation solutions for:
- User onboarding/offboarding
- Access provisioning and lifecycle management
- Incident and request automation
- Asset synchronization
- Operational workflows and notifications
- Define integration architecture patterns using:
- REST/SOAP APIs
- Webhooks
- Middleware
- Event-driven integrations
- Scripting and orchestration frameworks

Technical Leadership Apply on Kit Job: kitjob.in/job/4mxju4