Client Servicing Executive - Logistic/ Courier / E commerce …, Mumbai

Hiring: Client Servicing Executive Location: Mumbai (Western Line) We are looking for a dedicated and enthusiastic Client Servicing Executive to join our growing team. The ideal candidate should possess excellent communication skills, a customer-centric approach, and the ability to manage enterprise clients effectively. Industry Preference: Candidates must have experience from Logistics, Courier, Aggregator, or E-commerce companies. Key Responsibilities:
- Manage and maintain relationships with enterprise clients
- Resolve client queries and complaints via phone, email, and WhatsApp
- Ensure prompt follow-up and effective issue resolution
- Build strong client relationships through skilled communication
- Maintain records of customer interactions and feedback
- Coordinate with internal teams for unresolved issues and proactive follow-ups
- Retain existing clients and enhance customer satisfaction
- Deliver excellent customer service with empathy and patience Requirements:
- Strong desire to learn and grow
- Excellent verbal and written communication skills
- Good MS Excel knowledge
- Creative problem-solving skills
- Ability to work under pressure
- Awareness of startup and industry trends
- Strong listening skills and telephone etiquette Job Title: Client Servicing Executive Location: Mumbai – Western Line Interested candidates can share their updated CV. Pay: ₹25,000.00
- ₹45,000.00 per month Benefits:
- Flexible schedule
- Health insurance
- Provident Fund Work Location: In person Apply on Kit Job: kitjob.in/job/4ltg2u