Call Center Team Lead Mumbai

Company Description

Voix4toi is committed to delivering exceptional customer service by connecting customers with the solutions and support they need. As a service-focused organization, we pride ourselves on fostering a positive and inclusive workplace culture, where team collaboration drives success. Our mission is to provide tailored communication solutions that align with client needs while promoting skilled growth for our employees. Join a team that values excellence, innovation, and personal development in a dynamic, fast-paced setting.

Role Description

This is a full-time, on-site role based in Mumbai for a Call Center Team Leader. The Team Leader will be responsible for supervising daily operations of the call center, leading a team of customer service representatives (CSRs) to achieve performance goals, and ensuring customer satisfaction through quality service. Additional responsibilities include monitoring KPIs, providing training and mentoring to the team, handling escalations, and collaborating closely with management to improve processes and enhance overall team performance.

Qualifications

Proficiency in leadership and team management, with the ability to inspire, train, and support a diverse team Exceptional communication and interpersonal skills to manage client interactions and resolve escalations effectively Problem-solving and analytical skills to monitor KPIs, identify process improvements, and implement solutions Experience in call center operations, customer service, or a related field is highly preferred Strong organizational skills and attention to detail to handle multiple priorities effectively Proficiency with call center software, CRM systems, and basic computer skills is an advantage Ability to work on-site and adapt to a quick-paced, goal-oriented work environment Bachelor's degree in Business Administration, Communication, or a related field is preferred Apply on Kit Job: kitjob.in/job/4mft1g