Call Center Executive – Hospital Mumbai
Call Center Executive – Hospital Mumbai
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Mumbai, India -
Posted: less than a week ago
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Description
Job Title: Call Center Executive Hospital
Location: Mumbai Charni Road
Employment Type: Full-Time | Shift-Based
Experience: 1 to 4 years
Education: Graduate (Mandatory)
About Us:
Join one of Mumbais leading healthcare providers committed to excellence in patient care and service delivery. We are looking for energetic, patient-focused individuals to be part of our Call Center Team . If you have a passion for service and a drive to deliver exceptional customer experiences, we want to hear from you!
Key Responsibilities
Service Delivery:
Answer all incoming calls promptly within defined response timelines during assigned shifts.
Log accurate and complete information for every call in the system.
Route inquiries and bookings to the correct department efficiently.
Handle general queries, appointment bookings, and charge-related inquiries.
Follow the escalation matrix when necessary for issue resolution.
Maintain professional and courteous communication with cross-functional departments.
Keep call logs and prepare departmental MIS reports.
Adhere strictly to duty rosters and maintain punctuality.
Perform any additional responsibilities assigned by the HOD.
Quality Management:
Participate in regular QA/QC audits to ensure adherence to standard procedures.
Maintain high standards of call quality and turnaround time (TAT).
Actively contribute to the implementation of departmental quality initiatives.
Support hospital accreditation activities.
Growth & Customer Experience:
Contribute to hospital promotion and awareness campaigns.
Enhance customer satisfaction through accurate, helpful, and timely responses.
Maximize patient footfall by providing complete and correct information during inbound calls.
Requirements:
Education: Graduate in any discipline (mandatory)
Experience: 1 to 4 years in a front office, call center, or customer service role (preferably in healthcare)
Excellent verbal communication and interpersonal skills.
Solid organizational skills and attention to detail.
Ability to work in a quick-paced, shift-based environment.
Basic computer knowledge and proficiency in MS Office.
How to Apply:
Send your updated resume to:
Contact: Apply on Kit Job: kitjob.in/job/4m88ea
Location: Mumbai Charni Road
Employment Type: Full-Time | Shift-Based
Experience: 1 to 4 years
Education: Graduate (Mandatory)
About Us:
Join one of Mumbais leading healthcare providers committed to excellence in patient care and service delivery. We are looking for energetic, patient-focused individuals to be part of our Call Center Team . If you have a passion for service and a drive to deliver exceptional customer experiences, we want to hear from you!
Key Responsibilities
Service Delivery:
Answer all incoming calls promptly within defined response timelines during assigned shifts.
Log accurate and complete information for every call in the system.
Route inquiries and bookings to the correct department efficiently.
Handle general queries, appointment bookings, and charge-related inquiries.
Follow the escalation matrix when necessary for issue resolution.
Maintain professional and courteous communication with cross-functional departments.
Keep call logs and prepare departmental MIS reports.
Adhere strictly to duty rosters and maintain punctuality.
Perform any additional responsibilities assigned by the HOD.
Quality Management:
Participate in regular QA/QC audits to ensure adherence to standard procedures.
Maintain high standards of call quality and turnaround time (TAT).
Actively contribute to the implementation of departmental quality initiatives.
Support hospital accreditation activities.
Growth & Customer Experience:
Contribute to hospital promotion and awareness campaigns.
Enhance customer satisfaction through accurate, helpful, and timely responses.
Maximize patient footfall by providing complete and correct information during inbound calls.
Requirements:
Education: Graduate in any discipline (mandatory)
Experience: 1 to 4 years in a front office, call center, or customer service role (preferably in healthcare)
Excellent verbal communication and interpersonal skills.
Solid organizational skills and attention to detail.
Ability to work in a quick-paced, shift-based environment.
Basic computer knowledge and proficiency in MS Office.
How to Apply:
Send your updated resume to:
Contact: Apply on Kit Job: kitjob.in/job/4m88ea
Highlights
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Company namesir h. n. reliance foundation hospital and research centre -
Job positionCall Center Executive – Hospital Mumbai
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