Production Monitoring & Technical Support (Payment …, Mumbai

Job Description We are seeking a skilled and proactive professionals to oversee the reliability, performance, and technical operations of our payment aggregation services. This pivotal role involves managing production workflows, resolving technical issues, and driving proactive monitoring strategies to deliver a seamless transaction experience. The ideal candidate will have deep expertise in payment workflows, system orchestration, and monitoring tools, with a focus on ensuring high availability, operational efficiency, and customer satisfaction. Responsibilities Production Monitoring and Uptime Management
- Manage 24/7 monitoring of payment systems, ensuring high availability with a target of 99.99% uptime
- Design and maintain dashboards to track transaction metrics, system health, and workflow performance across various payment methods
- Proactively identify and resolve performance bottlenecks, anomalies, and transaction failures Technical Support and Incident Management
- Act as the escalation point for complex technical issues impacting payment transactions or customer experience
- Lead incident response efforts, conduct root cause analysis (RCA), and implement corrective actions to prevent recurrence
- Ensure adherence to SLAs and maintain detailed logs for reporting and compliance Change Management and Impact Mitigation
- Participate in change management processes for application and system components, ensuring minimal disruption to service flows
- Evaluate the potential impact of changes and help devise enhanced monitoring workflows/metrics to detect and mitigate issues
- Correlate past incidents with current changes to proactively improve monitoring and risk management practices Data Analysis and Reporting
- Analyze transaction patterns, operational metrics, and system logs to proactively detect potential failures
- Implement monitoring metrics using ELK Stack (Elasticsearch, Logstash, Kibana) to identify trends, anomalies, and failure points
- Prepare periodic reports on system performance, incident trends, and improvement initiatives for senior management Qualification
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Certified Payment Security Practitioner (CPSP) or equivalent certifications
- ITIL Certification or experience with IT service management best practices
- Prior experience in large-scale payment aggregation or fintech environments Skills
- In-depth understanding of payment workflows across multiple payment methods, including cards, UPI, netbanking, etc and reconciliation
- Solid understanding of system correlation and issue diagnosis along with customer journeys and application workflows
- Design and maintain real-time dashboards for transaction monitoring across multiple payment methods
- Expertise in incident management and troubleshooting
- Proficient in data analysis and reporting
- Knowledge of payment aggregator APIs, payment SDKs, and integration methods
- Exceptional problem-solving and analytical abilities Industry
- Fintech/ Payments, Banking, Digital Payments Apply on Kit Job: kitjob.in/job/4micp5