Store Operations manager, Mumbai

About the Company We are an equal opportunity provider and encourage applicants from all genders and ethnicities to apply! About the Role We are looking for a dynamic and result-oriented Operations Manager for our Best Price Stores across UP. You will be responsible for driving store profitability, managing member engagement, and ensuring seamless day-to-day operational excellence.Responsibilities Member Engagement&Sales Growth Manage key member segments (Resellers, HoReCa, and O&I). Drive initiatives for Regular Buying Members and implement win-back strategies for irregular and lapsed members. Organise store-driven activities such as Bus Drives, 'Halla Bol' campaigns, and tele-calling to increase footfall. Focus on member base expansion, development, and retention. Inventory&Stock Management Monitor critical KPIs, including stock/shelf availability for Top 1000 items and vendor service levels. Oversee documentation for all stock receipts and manage vendor returns. Control stock damages and shrinkage to protect margins. Analyse ageing stocks and execute timely liquidation plans.Operational Efficiency&Financial Control Track monthly P&L, focusing on improving sales, margins, and controllable costs. Implement EDLC (Every Day Low Cost) concepts by evaluating policies to minimise operational expenses. Manage store facilities (Electricity, DG sets, STP, RO plant, Freezers) and oversee all repairs and maintenance. Generate 'Other Income' through scrap sales or space selling.Compliance&Administration Ensure timely sales cash/cheque deposits and manage third-party cash pickup teams. Maintain all necessary records for external audits and coordinate required business licenses. Manage local and government official relationships. Oversee housekeeping and loader schedules, including rostering and payroll.Team Leadership&Service Standards Maintain superior customer service standards and ensure smooth, fast checkout processes. Lead, delegate, and monitor direct reports against deadlines and quality measures. Conduct training and development sessions for all store associates. Foster a culture of multi-tasking, integrity, and ethics.Qualifications Experience: Proven experience in FMCG or Retail operations is a must. Leadership: Strong team management and delegation skills. Analytical: Ability to interpret P&L statements and operational KPIs. Compliance: Knowledge of local licensing and audit documentation. Required Skills Proven experience in FMCG or Retail operations is a must. Preferred Skills Strong team management and delegation skills. Pay range and compensation package Location: UPEmployment Type: Full-time, Permanent Experience: Mandatory background in FMCG or Retail Joining: Immediate joiners preferred (Urgent Requirement)