Store Manager (Retail, Cosmetics, Colaba), Mumbai

We are hiring a Store Manager for a premium cosmetic brand. Responsibilities include Deliver excellent service to ensure high levels of customer satisfaction Motivate the sales team to meet sales objectives through training and mentoring Create business strategies to attract new customers, increase store traffic, and enhance profitabilityEnsure year-on-year business growth Plan regular visits to academies and salons for business tie-ups Delegate tasks to the store team and closely monitor store operations Follow store SOPs and ensure adherence by all staff Create weekly staff rosters and plan resources to support training and marketing teamsHire, train, and supervise new staff Handle customer complaints and concerns professionally Ensure compliance with health and safety regulations and industry standards Develop and arrange promotional materials and in-store displays Prepare reports on buying trends, customer requirements, and profitabilityManage store administration including budgets and financial records Monitor inventory levels and place orders as required Maintain monthly store reports and conduct periodic inventory audits Oversee store maintenance activities as needed Requirements Proven 7-10 years experience as a Store Manager or in retail managementStrong leadership skills with the ability to train, motivate, and manage a team Good understanding of sales principles, customer service, and store operations Ability to drive sales targets and ensure consistent business growth Strong problem-solving skills and ability to handle customer complaints effectivelyExperience in inventory management, budgeting, and basic financial reporting Excellent communication and interpersonal skills Ability to work in a fast-paced environment and manage multiple responsibilities Knowledge of visual merchandising and in-store promotions Willingness to work flexible hours, including weekends and holidaysBenefits As per company norm