Customer Services Assistant, Mumbai

Department Student and Academic Services Salary£26,093 - £27,319 (pro-rata for part-time working) Grade Grade 2 Contract status Open Hours of work Part-time Based at University of York campus Interview date To be confirmed Posted Date 06/05/2026 Apply by20/05/2026 Job Reference 15005 Documents Job Description 15005.pdf (PDF, 263.47kb) Role Description The Library is seeking to recruit 3 Customer Services Assistants to join our Customer Services team who are responsible for the daily operational delivery of the Library's core frontline servicesDepartment The Library's values of customer focus, collaboration and continuous improvement are central to our supportive and empowering working culture, and we take great pride in the high quality services we deliver to our user communities. Role As a Customer Services Assistant you will ensure that the Library buildings (JB Morrell Library, Raymond Burton Humanities Research Library, Harry Fairhurst building and King's Manor Library) are ready for use during their opening hours. You will assist with providing reception services and regular patrols of library buildings and you will provide key elements of stock preparation, processing, replacement of items on shelves and stock tidying.Part-time Roles Are Available 1 x evening role working 22.5 hours per week from 4 pm to midnight on Thursdays, Fridays Saturdays 1x evening role working 15 hours per week from 4 pm to midnight on Fridays and Saturdays 1 x weekday role working 25 hours per week, Monday to Friday (8 am to 1pm) - driving is essential for this roleSkills, Experience&Qualification Needed You will have a good general education, as well as experience of front-of-house customer service. You will be flexible, self-motivated, reliable, and able to work effectively and communicate politely with colleagues and customers. A full clean driving license is essential for vacancies that work during the day (Role 1) and desirable for evening vacancies and the ability to lift and move books, furniture and equipment is essential for all roles.Interview date : To be confirmed For informal enquiries: please contact Nathan Williams, Services Manager, [HIDDEN TEXT], 01904 323825 The University strives to be diverse and inclusive– a place where we can ALL be ourselves. We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University.We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum (essential) criteria for each position will be offered an interview. Read more about the University of York's commitments under the Disability Confident scheme.