Customer Support Executive, Mumbai

Job Description: Customer Support Executive Location: Malad, Mumbai, Maharashtra Salary: 3.50 Lakhs Per Annum (LPA) Process: Banking Back-Office (Chat) Joining: Immediate Joiners Preferred Role Objective We are looking for experienced professionals to manage Retail Banking queries via chat . The objective is to provide real-time, accurate support to retail customers while ensuring all back-end banking protocols and data privacy standards are strictly met.Key Responsibilities Chat Support: Handle live chat interactions with customers regarding retail banking products (Savings Accounts, Loans, Credit Cards, etc.). Query Resolution: Efficiently resolve customer issues, provide account information, and guide users through digital banking processes.Back-Office Processing: Simultaneously manage back-end tasks such as KYC updates, data entry, and transaction verification. Compliance: Strictly adhere to banking regulations, security protocols, and internal SOPs to protect sensitive financial data. Accuracy&Speed: Maintain high typing speed and multi-tasking abilities to meet productivity targets without compromising on financial accuracy. Candidate Requirements Experience: Minimum 6 months of experience in BPO or Banking operations is mandatory. (Freshers are not eligible). Education: Mandatory Graduate (Any stream). Candidates with results awaited or backlogs will not be considered.Communication: Exceptional written English skills (Grammar and Tone) to handle professional banking chats. Technical Skills: Proficient in MS Office (Excel) and comfortable navigating multiple chat windows. Availability: Must be comfortable with Rotational Shifts and Rotational Week Offs (24/7 environment).Benefits&Facilities Salary: Competitive CTC of 3.50 LPA. Transport: Cab Facilities (One way) provided within the designated Hiring Zone. Growth: Opportunity to build a career in specialized banking chat operations with a leading financial process. How to Apply Interested candidates with the required experience can reach out to:Contact Person: Manik Vashist Contact Number: 7986545758 Email: [HIDDEN TEXT]