Customer Service Representative, Mumbai

Location: Bangalore (Hybrid Work Model) Employment Type: Full-Time CTC: 3,00,000 - 3,50,000 per annum Work Schedule: 6 days a week Joining: Immediate joiners preferred Spoken : Proficiency in Hindi&English (mandatory) About the Role At Proziod Analytics , we're committed to delivering exceptional customer experiences. We're looking for a Customer Support Specialist who is passionate about helping customers, solving problems, and creating meaningful interactions. If you're someone who thrives in a fast-paced environment and enjoys balancing communication with problem-solving— this role is for you.What You'll Do Respond to customer queries via phone, email, and chat Understand issues and provide accurate, timely solutions Guide customers through product features and usage Troubleshoot and escalate technical/product-related issues Maintain detailed records of customer interactions and ticketsMonitor and respond to customer feedback on social platforms Follow up to ensure complete resolution and satisfaction Collaborate with Product, Sales, and Tech teams Contribute ideas to improve the customer support experience What We're Looking For Graduation (must be completed) Minimum 1 year of experience in customer support or similar roleProficiency in Hindi&English (mandatory) Excellent communication and interpersonal skills Familiarity with CRM/helpdesk tools is a plus Strong problem-solving and multitasking abilities Calm, patient, and customer-first mindset Hybrid Work Culture We Believe In Flexibility And Productivity Work From Office for collaboration, team bonding, and trainingWork From Home on mandatory days Balance between structure and flexibility to support your productivity Why Join Proziod Analytics Be part of a fast-growing analytics company Gain real-world exposure to customer handling&client management Work on practical problem-solving scenarios Opportunities for career growth and skill development Supportive and professional work environment Ready to Apply If you're passionate about customer experience and ready to grow your career, we'd love to hear from you! Send your resume to: [HIDDEN TEXT]