INFC Central Trainer - 3P, INFC Learning and Development, Mumbai

Description We are looking for a Trainer who is committed to supporting our rapidly growing Learning&Development initiatives across the 3P network within our Fulfillment Center operations. The ideal candidate brings hands-on experience in delivering regional training, monitoring associate development and learning readiness across multiple sites. They should be well-versed in learning needs identification, content improvement, and designing solutions that drive skill building and quality performance. The role requires someone who can manage training-related escalations, coordinate effectively with site operations teams, and independently manage internal and external stakeholder relationships - taking full ownership of projects to drive meaningful problem resolution.Key job responsibilities -Deliver regional training for 3P training teams across assigned Fulfillment Center sites ensure timely refresher training for associates needing improvement in quality performance -Monitor associate maturity with a focus on quality performance metrics, and track readiness for hiring-Lead the analysis, design, and evaluation of learning programs develop customised learning solutions that optimise performance and promote policy compliance -Ensure L&D curriculum is accurately tracked and maintained in the Learning Management System assist in developing standardised learning management processes, procedures, and templates -Measure program effectiveness and scalability using continuous feedback loops to identify gaps, recommend improvements, and create scalable solutions that improve learner retention-Provide actionable feedback for training module improvements based on field observations and training effectiveness data -Handle training-related escalations, coordinating with site operations teams for swift resolution independently manage internal and external stakeholder relationships to ensure alignment on training prioritiesBasic Qualifications - Experience with written and verbal communication and presentation - Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook) Preferred Qualifications - Experience in a training role, including technical training, or a mix of training, performance management and coaching/mentoring, or experience in process trainingOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.