Store Manager, Mumbai

#BAL_DTC We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers&doers; people with passion, curiosity&conviction; people who are eager to break away from conventional roles and do 'jobs never done before'. Function: Sales Reporting To : Zonal Sales Manager Purpose of the Job Located in the store, this role has direct responsibility for the successful running of the Airtel store. The person will ensure compliance with agreed guidelines to deliver a best in class experience&ensure store revenue&cost targets are met. Key Deliverables Store Operations&Audit / Compliance Adherence of Store Operations in line with pre-defined SOPs Ensure that the look and feel of the store is as per guidelines/standards Track efficient Cash handling; prevent shoplifting / ensure safety and security Visual merchandising as per plan / guidelines Inventory and stock management to prevent stock-outs or excess InventoryKPI reporting as per guidelines and on-time Strategic Roll Outs Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture&fittings/ IT/ device inventory) Manage closure of current store during refit&conversion Skills Required High energy Strong process orientation Project management skills Appreciation of need for Customer Experience delivery Building&nurturing partnerships Influencing skills Profitability To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions&upsell To ensure required MIS&tracking at CRO levels Manage Store expenses are as per plan Provide suggestions /feedback to improve store productivity People Development / Team Management To ensure daily roistering&briefing to outsourced store staff Ensure that attrition issues (planned&unplanned) are escalated for timely resolution Ensure motivation&development of outsourced store staff Customer Experience Ensure adherence to CE guidelines Manage staff allocation based on demand at point in time Personally step in to handle demanding customers Provide suggestions for improvements in CE Educational Qualifications Must have: Post-graduation, MBA or equivalent Business Management DiplomaWork Experience Must have: 4-6 years' work experience. At least 2 years in a Retail Business operations role.