Transportation Representative, Transportation Representative, Mumbai

Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.Summary Of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skillsMaintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements Basic Qualifications Experience troubleshooting and documenting findings, or experience dealing effectively with customers during problem resolution and operating efficiently under pressureCan work proactively and independently, meet deadlines, and deliver on projects and tasks Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc. Experience in writing and editing with a strong command of grammar, punctuation and style Knowledge of working over internet and successfully navigating websitesKnowledge of Microsoft Office including Outlook, Word, and Excel Qualitative RequirementsØ Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers presentPreferred Qualifications Experience in logistics Knowledge of and proficiency in Excel and SQL Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Company - ASSPL - Telangana Job ID: A10394492