Logistics Coordinator (Mumbai)

Job Description Key Responsibility The role of the Logistic Coordinator is a global role and may be asked to perform duties for countries across the globe. The individuals in this rolemust handle multiple simultaneous tasks by reviewing customer orders, sourcing decisions based on business rules and conditions, providing information such as order status and part number information to internal and external customers. Updating work orders with information in a time sensitive manner to ensure that schedules for the field can be managed in an optimized way is key to the success of this role and NCR service Qualification
- Call Center, Field Service Center, Customer Service, Service Parts and/or transactional contact center experience preferred. P.C. literacy and knowledge of MS Office applications required.
- Provides order status as well as information around delays and other order related issues to customers if required over call, email.
- Processes customer complaints and provides status to customers
- Handles Order Escalations (allocations and prioritization)
- Provides adequate response/information to questions/requests from in and external customers. Handling Customer, Product and Order Holds
- Demonstrates the ability to understand the fundamental principles of Customer Service and Service Parts as stated within the NCR-GSP policies and procedures and can communicate those principles when discussing tasks, assignments, projects, etc Work Setting:
- This is a full-time position.
- Candidates must work at least 4 days a week from the office.
- Candidates should be ready to work in shifts. This team supports 24X7 on a rotating schedule. (Complete Night Shift) Apply on Kit Job: kitjob.in/job/4na4i8