Service Delivery Leader - Banking (Mumbai)

HIRING ALERT- QualityKiosk Technologies Is Hiring Technical Service Delivery Leader For Our Banking Clients In UAE Region! Work Location: UAE Applicants please share your updated resume on & CC- Role Purpose The Service Delivery Partner (Banking QE) is a high-impact leadership role focused on driving technical excellence and innovation across our India Banking practice. You will transition traditional testing portfolios into AI-led, autonomous quality ecosystems while serving as a Technical Program Manager for complex, large-scale banking transformations. Key Responsibilities and Deliverables
- AI & GenAI Innovation Leadership
- GenAI Integration: Lead the deployment of Generative AI tools to automate test case generation, synthetic data creation, and self-healing automation.
- AI Evaluation: Establish frameworks for the quality assurance of AI/ML models within the banking sector, ensuring model reliability and compliance.
- Predictive QA: Utilize machine learning analytics to identify high-risk code areas and transition the delivery model from reactive testing to proactive prevention. 2. Technical Program Management & Shift-Left Strategy
- Shift-Left Implementation: Drive QE involvement into the earliest stages of the SDLC (Requirements & Design) to ensure \"Testability\" is architected into the product
- Complex Delivery: Manage a portfolio of 25+ parallel projects across Digital, Core Banking, and Middleware with a focus on automation-first outcomes.
- DevOps-CT: Orchestrate Continuous Testing (CT) within CI/CD pipelines, integrating automated quality gates into the developer workflow.
- Ambiguous Environments: Navigate complex technical landscapes including data migration and middleware testing where documentation may be sparse. 3. Strategic Client & Business Management
- P&L; Accountability: Ownership of a large revenue portfolio with full responsibility for margins, DSO and manpower planning.
- Outcome-Based Deals: Convert BAU engagements into multi-year, BVR-led (Business Value Realization) and outcome-based contracts.
- CXO Governance: Act as a technical consultant to Bank CIOs/CTOs, presenting integrated program-level executive reporting.
- Sales Collaboration: Work with the Sales team on revenue forecasting, proposals, and SOW definitions for new and existing accounts. 4. Team Leadership & Capability Building
- Scale: Lead and mentor a cross-functional team of 400+ members, including Project Managers, Test Leads, and Seasoned Bankers.
- Domain Excellence: Lead Banking Domain & Process CoEs to standardize testing across Retail, Corporate, SME, and Rural banking lines.
- Coaching: Foster a culture of innovation, continuous improvement, and technical curiosity within the delivery team. Essential Requirements
- Experience: 18+ years of rich experience in Service Delivery for testing projects within the BFS segment.
- Geography: Proven expertise in managing large-scale delivery specifically for the Middle East market, with exposure to other geographies.
- Technical Depth: Robust Technical Program Management (TPM) skills; ability to \"roll up sleeves\" to solve technical roadblocks.
- Education/Fundamentals: Deep understanding of Agile methodologies, P&L; management, and end-to-end accountability.
- Communication: Exceptional verbal and written communication skills for stakeholder management. Apply on Kit Job: kitjob.in/job/4n6bu9