IT Administrator, Systems and Support (Mumbai)

About Script Assist Script Assist is building the operating system for next-generation private healthcare in the UK. We power prescribing, dispensing, and operational workflows across clinics and pharmacies through a live software platform used every day in a regulated setting where accuracy, reliability, and operational discipline matter. We are growing quickly and building out the internal systems, devices, access controls, and day-to-day IT support structures that keep the business running smoothly. The Role We are hiring an IT Administrator to support the day-to-day internal IT operations of the business. This is a practical, hands-on role for someone who is organised, reliable, technically comfortable, and good at solving problems quickly. You will help keep the team productive by supporting:
• User setup and onboarding
• Access and permissions
• Laptops and devices
• Software and systems support
• Internal troubleshooting
• IT hygiene and operational consistency This is a strong fit for someone who has worked in IT administration, IT support, system administration, desktop support, internal IT operations, or helpdesk and user-support environments. What You’ll Do
• Support day-to-day internal IT operations
• Set up laptops, user accounts, and access for new starters
• Manage joiners, movers, and leavers across internal systems
• Help maintain user permissions and access controls
• Troubleshoot hardware, software, and day-to-day user issues
• Support Microsoft 365, Google Workspace, or similar business systems where relevant
• Keep devices, systems, and IT records organised
• Coordinate with internal teams and external providers when issues need escalation
• Help maintain a clean, reliable internal IT environment as the business grows What We’re Looking For: We are looking for someone with:
• Hands-on experience in IT administration, IT support, or systems support
• Confidence supporting users with day-to-day technical issues
• Comfort working across laptops, software, access, and internal systems
• A structured and dependable working style
• Good written and spoken English
• Strong organisation and follow-through
• Comfort working in a hybrid Ahmedabad-based role Added (critical modern IT requirements):
• Hands-on experience with Microsoft Intune for device management and policy enforcement
• Experience managing identity and access using Microsoft Entra ID (Azure AD)
• Understanding of endpoint security, compliance policies, and device configuration profiles
• Ability to manage device lifecycle through MDM tools
• Basic experience with IT budgeting, vendor coordination, and cost awareness Helpful experience includes:
• User onboarding and offboarding
• Account provisioning
• Device setup and troubleshooting
• Microsoft 365 or Google Workspace administration
• Internal IT support ticketing
• Permissions and access management
• General systems administration
• Hardware and software support Added (to strengthen candidate quality):
• Microsoft Intune (device enrollment, compliance policies, app deployment)
• Microsoft Entra ID / Azure AD (conditional access, RBAC)
• Endpoint and mobile device management (MDM)
• Decurity policies and access governance
• License management and cost optimisation for SaaS tools (e.g. Microsoft 365)
• Working with IT vendors, procurement, and budgeting support This Role Is Likely a Positive Fit If You Have Worked In:
• IT administration
• IT support
• System administration
• Desktop support
• Internal helpdesk
• Infrastructure support
• User support operations
• Office IT and business IT support This Role Is Probably Not a Fit If Your Experience Is Mainly:
• Pure software development only
• Highly specialist infrastructure roles with no user support
• Non-technical admin work
• Roles with no hands-on systems or support responsibility Apply Apply if you enjoy practical problem-solving, keeping systems organised, and supporting teams through reliable day-to-day IT administration. Apply on Kit Job: kitjob.in/job/4n6rd2