Customer Support Associate (BPO) (Mumbai)

Tier 2 Customer Support Associate (BPO) | US Shift | Freshers & Experienced Welcome We are looking for enthusiastic and customer-focused professionals to join our team as Tier 2 Customer Support Associates . If you have solid communication skills and a passion for customer service, this opportunity is for you! Job Role: Tier 2 Customer Support Associate (BPO) Work Mode: Work from Office / Hybrid (as per business requirement) Shift: US Shift (Night Shift) Work Week: Rotational (Mon–Fri / Tue–Sat / Wed–Sun) Key Responsibilities ✔ Handle customer queries through calls, emails, and chats ✔ Provide Tier 2 support and resolve customer concerns effectively ✔ Assist candidates with recruitment-related queries (fresh applicants & rehires) ✔ Guide users on self-service portals and navigation ✔ Follow escalation procedures for unresolved issues ✔ Meet SLA targets and maintain quality standards ✔ Conduct verification processes as per company policies ✔ Maintain accurate documentation and system updates ✔ Collaborate with internal teams for smooth issue resolution Eligibility Criteria ✅ Freshers & Experienced candidates can apply ✅ Prior International BPO / Customer Support experience preferred ✅ Excellent English communication skills (Verbal & Written) ✅ Comfortable working in US Shifts / Rotational Week-offs ✅ Basic knowledge of MS Office, ticketing tools (ServiceNow preferred), ERP systems Skills Required ✔ Strong communication & customer handling skills ✔ Problem-solving mindset ✔ Ability to work in a fast-paced environment ✔ Positive attitude & teamwork skills ✔ Detail-oriented and flexible with business requirements Apply on Kit Job: kitjob.in/job/4n6wv5